Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can learn more about lawful bases on the ICO (Information Commissioner’s Office) website.

Your data protection rights include:

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• Right of access — You have the right to request copies of your personal information.

• Right to rectification — You have the right to ask us to correct or delete personal information that you think is inaccurate or incomplete.

• Right to erasure — You have the right to ask us to delete your personal information.

• Right to restriction of processing — You have the right to ask us to limit how we use your personal information.

• Right to object to processing — You have the right to object to the processing of your data.

• Right to data portability — You have the right to request that we transfer your personal information to another organization.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our Lawful Bases for Collecting and Using Your Data

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Our lawful bases for collecting or using personal information to provide services and goods are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organization, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect this information so we can deliver goods and services for our clients.​

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organization, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect this information so we can keep a record of accounts with us.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints, or claims are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organization, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We collect this information so we can process queries, complaints, or claims as efficiently as possible and to ensure client satisfaction is upheld.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.